Plain-English definitions for company memory, process capture, governed skills, and the ideas Osora is built on.
Company memory is the searchable, structured record of how an organization actually works — its processes, decisions, and the reasoning behind them — kept current rather than scattered across docs and people's heads.
Process capture is the practice of recording how a task is actually performed — the steps and the judgement behind them — so the process can be shared, searched, and repeated.
A governed skill is an automated process that can only act within authority it has earned, with every action bound by provenance to the human rule and moment that authorized it.
AI agent governance is the set of controls that determine what an autonomous agent is allowed to do, when, and on whose authority — and that record why each action was permitted.
Provenance is the verifiable record of where an automated action came from — the human rule, decision, or recorded moment that authorized it.
Answer Engine Optimization (AEO) is the practice of structuring content so AI answer engines — like ChatGPT, Perplexity, and Google's AI Overviews — can understand, quote, and cite it accurately.
Generative Engine Optimization (GEO) is the practice of improving how a brand or page is represented and cited inside generative AI answers rather than in a ranked list of links.
Knowledge management is the discipline of capturing, organizing, and retrieving an organization's collective knowledge so the right information reaches the right people when they need it.